Refund Policy

1. Overview

At Pizza Catering Mobile Pizzeria, we strive to provide exceptional mobile pizza catering services for your events. This Refund Policy outlines the terms and conditions under which refunds, credits, or adjustments may be issued for bookings, deposits, and payments made for our catering services. Please read this policy carefully before making a booking. By making a booking or payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Deposits

To secure your event date, a non-refundable deposit of 30% of the total booking amount is required at the time of booking confirmation. This deposit is used to reserve our team, equipment, and time for your event date and is non-refundable under any circumstances, except as expressly provided in this policy or as required by applicable law. The deposit amount will be clearly stated in your booking confirmation.

3. Full Payments

The remaining balance of your booking is due no later than 7 days before the event date. If you have paid the full amount for your booking, the following refund terms apply:

• Cancellation more than 14 days before the event: You are entitled to a refund of the full payment minus the non-refundable deposit. The deposit will be retained by us to cover administrative and reservation costs.
• Cancellation between 7 and 14 days before the event: You are entitled to a refund of 50% of the total booking amount (including the deposit). The remaining 50% will be retained by us.
• Cancellation less than 7 days before the event: No refund will be provided. The full booking amount is non-refundable, as we have already incurred significant costs for staffing, ingredients, and preparation.

4. Rescheduling and Credits

If you need to reschedule your event, you may do so subject to availability and the following conditions:

• Rescheduling more than 14 days before the event: You may reschedule at no additional cost. All amounts paid will be applied as a credit to your new event date.
• Rescheduling within 14 days of the event: A rescheduling fee of 20% of the total booking amount will apply. The remaining amounts paid will be applied as a credit to your new event date.
• Rescheduling due to weather or circumstances beyond our control: If we determine that weather or other conditions make it impossible or unsafe for us to operate at your event, we will offer you the option to reschedule at no additional cost. If you choose not to reschedule, you will receive a refund of any amounts paid minus the non-refundable deposit.

5. Service Quality Issues

We are committed to delivering high-quality catering services. If you are dissatisfied with our services at your event, please notify us immediately during the event so we can address any issues in real time. If you believe that our services did not meet the agreed-upon standards, you may submit a written complaint to us within 48 hours after the event. We will review your complaint and, at our discretion, may offer a partial or full refund, a credit toward a future booking, or other remedy. Refunds for service quality issues are evaluated on a case-by-case basis and are subject to our investigation.

6. Non-Refundable Items

The following items are non-refundable:

• The initial deposit of 30% of the total booking amount, except as otherwise stated in this policy.
• Any additional services or add-ons that have been specifically prepared or customized for your event, such as custom menus, specialty ingredients, or personalized decorations.
• Travel or accommodation expenses incurred by us for events located more than 50 miles from our base of operations, unless such expenses are included in the booking total and are refundable under the cancellation terms above.
• Any fees incurred due to late payment, returned checks, or declined credit card transactions.

7. How to Request a Refund

To request a refund, you must contact us in writing via email at [email protected] or by mail at our address: 326 Armani Gardens Suite 106, Port Eli, KS 72189, United States. Your refund request must include:

• Your full name and contact information.
• The booking reference number and event date.
• The reason for the refund request.
• Any supporting documentation, such as photos or correspondence, if applicable.

We will acknowledge receipt of your refund request within 3 business days and will process your request within 14 business days of receiving all required information.

8. Refund Processing Time

Approved refunds will be issued to the original payment method used for the booking. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution. We are not responsible for delays in refund processing that are caused by your bank or payment provider.

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us and allowing us to resolve the issue, we reserve the right to dispute the chargeback and provide evidence of your agreement to these terms. We may also charge you for any fees or costs we incur in disputing a chargeback, including legal fees and administrative costs.

10. Force Majeure

If we are unable to perform our services due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government action, pandemic, or failure of utilities or transportation, we will make reasonable efforts to reschedule your event. If rescheduling is not possible, you will receive a refund of any amounts paid minus the non-refundable deposit. We shall not be liable for any additional damages or losses arising from such events.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates. Your continued use of our services or website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:

• Email: [email protected]
• Phone: +1 (484) 449-4783
• Address: 326 Armani Gardens Suite 106, Port Eli, KS 72189, United States

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Central Time, and will respond to your inquiries within 2 business days.